Is the Epsilon System Inspector completely free?

Yes. RDS provides a free online system analysis using our proprietary algorithms for Malvern PANalytical Epsilon benchtop XRF spectrometers.

Can I ship my Epsilon benchtop spectrometer to RDS for repair?

Yes. We offer benchtop repair if you want to ship your instrument to our facility. While we cannot guarantee every fix, we will thoroughly inspect it and try. We specialize in reverse engineering and component repairs under your legal Right to Repair.

Does RDS offer replacement parts for Epsilon benchtop spectrometers?

No. We do not sell or stock replacement parts for Epsilon benchtop machines. Beyond our free online diagnostic tool, our service offerings on Epsilon instruments include on-site Preventive Maintenance (PM) and ship-in benchtop repairs performed with customer-supplied parts or board-level repairs.

What does the Epsilon System Analysis report provide?

Plots detector resolution (FWHM), tube intensity, gain drift, and temperature stability over time to detect hardware degradation before failures occur.

Why does RDS provide free Epsilon benchtop diagnostics?

To give lab operators direct access to their instrument trend data, enabling proactive scheduling before emergency outages.

Public Online Diagnostic • No Password Required

PANalytical Epsilon System Inspector & Telemetry Analysis

Automatic online analysis of your system using our proprietary algorithms.

RDS Service Scope, Ship-In Benchtop Repair & Parts Policy: This online diagnosis is 100% free. We do not offer or sell replacement parts for Epsilon benchtop machines. Beyond what this site offers, we provide on-site annual Preventive Maintenance (PM) and basic repairs with customer-supplied parts. If your instrument is broken down, we also offer benchtop repair if you want to ship it in. While we cannot guarantee any fixes, we will thoroughly inspect it and try. We are very good at reverse engineering and repairing—exercising every equipment owner's legal Right to Repair.

Where to find your files on the Epsilon PC:

C:\PANalytical\Epsilon3\Userdata\Gain<DY-Number>.mdb (where DY-Number is your instrument's DY serial number, e.g., Gain9228.mdb — or C:\PANalytical\Epsilon4\Userdata\Gain<DY-Number>.mdb)
C:\PANalytical\Epsilon3\Logs\InstrumentLog*.csv (Hardware & interlock event logs)
C:\PANalytical\Epsilon3\Controller\*SystemValues*.txt & *XSafeValues*.txt (Continuous sensor & safety logs)

Don't want to hunt for individual files? Simply click Select Epsilon Folder and choose your entire C:\PANalytical\Epsilon3 directory (or drag and drop everything into the box below). Our analyzer automatically pulls out Gain<DY-Number>.mdb and the log files, ignores unrelated program files, and analyzes whatever data you have available—even if you only have one or two files.

📁 Select Epsilon Folder 📂 Select System Files

📡

Drag & Drop Your C:\PANalytical\Epsilon3 Folder, Gain<DY-Number>.mdb, or Log Files Here

Dump an entire folder or individual files—unusable program files are automatically filtered out, and partial file sets are analyzed with available data. All uploaded files are deleted immediately after analysis.

Epsilon System Analysis Scope

Key operational subsystems evaluated across historical calibration eras

❄️ Detector & Thermal Regulation

DET Temp: -15°C ± 1°C
INT Temp: 20°C - 32°C nominal
PET (A): 0.70A - 0.95A nominal
Thermal Transfer Index: < 35°C/A indicates cryostat vacuum loss or fan failure (Nominal > 45°C/A)

⚡ DPP, Gain & Environment

Gain & Gain Drift: Electronic stability & rail tracking
TP2 / TP3 / TP19 Rails: -7.0V / +7.0V / +3.3V
DT%: 3% - 55% nominal (Baseline ~66 ADC)
Atm (hPa): 800 - 1,060 hPa barometric range

🔬 Tube Output & Optical Health

Tube (CPS): < 15% intensity decay per era
Al/Cu Transmission Ratio: > 0.14 nominal (< 0.10 contamination)
FWHM: ≤ 145 eV optimal (>165 eV warning)
Reset Frequency: SDD leakage indicator (<8,500 Hz)

Epsilon Benchtop Telemetry & Service FAQ

Key information regarding our free diagnostic tool, data privacy, and service boundaries

Where do I find the files on my Epsilon PC, and what if I only have one or two files?

Look in C:\PANalytical\Epsilon3\Userdata\Gain<DY-Number>.mdb (where DY-Number is your instrument serial number), C:\PANalytical\Epsilon3\Logs\InstrumentLog*.csv, and C:\PANalytical\Epsilon3\Controller\*SystemValues*.txt / *XSafeValues*.txt. You can also just select the entire C:\PANalytical\Epsilon3 folder—our system automatically pulls out the usable files and rejects everything else. If you only have one or two files, we will analyze those and note where diagnostic detail is limited.

Is this online diagnosis really 100% free?

Yes. Zero fee, no login, no paywall. Upload your files anytime to evaluate instrument health trends.

Can I ship my broken Epsilon benchtop spectrometer to RDS for repair?

Yes. We accept ship-in benchtop units for evaluation and repair. We troubleshoot hardware and test circuits at the board level. We cannot guarantee every repair, but we will thoroughly evaluate it and try. All repairs are done at component level or with customer-supplied parts under Right to Repair.

Does RDS sell or stock replacement parts for Epsilon benchtop spectrometers?

No. We do not sell or stock replacement parts for Epsilon machines. For Epsilon benchtops, we provide this free online diagnostic tool, annual on-site Preventive Maintenance (PM), basic repairs using customer-supplied parts, and ship-in board-level evaluations.

What does this diagnostic report tell me?

It plots detector resolution (FWHM), tube output, gain stability, and chamber temperatures over time. If a detector is drifting, cooling is failing, or high-voltage output is dropping, you see the trend before the spectrometer fails during a run.

Why does RDS offer this diagnostic tool?

We believe labs should have full visibility into their own instrument data. Tracking hardware trends helps you plan maintenance on your own schedule instead of reacting to emergency shutdowns.

Need Epsilon Preventive Maintenance or Ship-In Benchtop Repair?

We travel nationwide for on-site PM service and accept ship-in benchtop units for reverse engineering evaluation at our facility. Call our experts directly: 630.229.3859

Contact Our Experts