Frequently Asked Questions
RDS is an independent team of factory-trained Malvern Panalytical and Philips Analytical veterans. We provide direct engineer-to-client support, targeted repairs, faster response times, and cost-effective service agreements focused solely on maximizing your instrument uptime.
We provide nationwide on-site repair, preventative maintenance, customized service agreements, electronics troubleshooting, emergency part rentals, and certified refurbished X-ray systems (XRF and XRD).
We are developing a modern electronics upgrade for Malvern Panalytical X'Pert series diffractometers to deliver faster data acquisition, modern computer interfacing, and extended operational life. Contact us for technical preview availability.
Yes. We specialize in maintaining legacy and EOL systems discontinued by the OEM. We maintain extensive inventories of replacement parts and provide expert service for Axios, PW2400, MagiX, Epsilon, X'Pert, and CubiX instruments.
Yes. Our engineers support both legacy systems (Axios, MagiX, PW series) and current-generation instruments (Zetium, Empyrean, Aeris, and X'Pert³), providing comprehensive on-site diagnostics, preventative maintenance, and electronics servicing.
A like-new system is a fully remanufactured, warrantied X-ray spectrometer. Each instrument is completely disassembled, refurbished with tested components, precision-aligned, and calibrated to meet or exceed original factory specifications.
No. Under the U.S. Magnuson-Moss Warranty Act, manufacturers cannot void an existing warranty simply because third-party service or replacement parts were used. You retain the legal Right to Repair your equipment.
We offer tiered Gold, Silver, and Bronze service contracts—covering scheduled preventative maintenance, priority emergency response, and replacement parts—as well as flexible Time & Materials service.
Our emergency rental program provides rapid dispatch of critical components—including X-ray tubes, high-voltage generators, detectors, and chillers—to restore lab operations immediately while permanent repairs or parts are arranged.
We support Malvern Panalytical and Philips Analytical XRF and XRD platforms, including Axios, Zetium, MagiX, PW2400/2404, Epsilon, CubiX, Aeris, Empyrean, and X'Pert. Contact us to verify support for your specific configuration.
RDS delivers senior OEM-trained engineering expertise without the corporate overhead. We offer rapid nationwide response, targeted repairs that avoid costly full-assembly replacements, extensive in-stock parts inventory for legacy and modern instruments, and direct phone access to field engineers.