Your Full-Lifecycle Service Partner

From current production instruments to legacy platforms, RDS delivers expert diagnostics, precision calibration, and rapid on-site field service to maximize laboratory uptime without forced OEM upgrades.

Modern System Service & Support

For newer Malvern Panalytical systems, we provide a responsive, engineering-first alternative to the OEM. We support the complete modern platform lineup including Zetium, Axios, Empyrean, X'Pert3, and Aeris—delivering rapid on-site troubleshooting, annual Preventive Maintenance (PM), optical alignment, and verified replacement hardware.

Zetium & Modern System Service

Legacy & End-of-Life (EOL) Systems

Manufacturer EOL announcements do not render your spectrometer obsolete. We provide complete XRF spectrometer repair and XRD diffractometer support to extend the operational lifecycle of Zetium (PW5400), Axios (PW4400), Empyrean, Epsilon (PW4025/PW4030), X'Pert / Xpert PRO MPD & MRD (PW3040 / PW3050 / PW1830 / PW3830), MagiX (PW2404 / PW2440), PW2400, and CubiX instruments through expert electronics servicing, optical realignment, and an extensive inventory of tested replacement parts.

EOL System Repair

Spectrometer Error Codes & Field Diagnostics

Experiencing an unexpected generator trip, turret jam, or vacuum fault? Use our Malvern Panalytical Axios and Zetium XRF Error Codes Triage Tool for instant root-cause analysis and field recovery options.

Launch Error Code Triage Tool

Epsilon Series Support, Ship-In Repair & System Inspector

Operating an Epsilon 1, Epsilon 3, or Epsilon 4 benchtop XRF? Visit our Epsilon Series Support & System Inspector hub for automatic online diagnostic analysis of your system logs. Developed in-house in our specialized repair facility, this diagnostic tool evaluates system health and identifies drift or stability concerns. We offer on-site annual Preventive Maintenance (PM) and repairs with customer-supplied parts. Ship-in repair applies exclusively to Epsilon benchtop units sent to our facility for inspection and servicing (RDS does not stock or sell Epsilon parts; floor-standing systems including Axios, Zetium, and PW2400 are supported strictly via on-site field engineering).

Epsilon Support & Inspector

A Smarter Alternative: Like-New Axios and X'Pert Systems

Facing a major repair on an aging system? Consider upgrading to one of our fully refurbished, warrantied Axios or X'Pert spectrometers. Receive modern analytical accuracy backed by our comprehensive field engineering support at a fraction of OEM replacement cost.

Explore Like-New Systems

Instrument Relocation, Decommissioning & Responsible Recycling

Beyond repair and maintenance, RDS Instruments & Electronics supports your full equipment lifecycle. We provide professional relocation, careful decommissioning, and environmentally responsible disposal and recycling for legacy Malvern Panalytical and Philips Analytical equipment.